Job Description: Web Editor, Remote Data Backups
Employer
Remote Data Backups
2044 Bennington Circle
Fort Collins, CO 80526
(800) 866-722-2587
www.remotedatabackups.com
Supervisor and Co-Workers
Duties and Accomplishments
- Provided customer service and support for online backup software
- Assisted customers and partners by electronic mail and telephone
- Co-maintained a database of over 600 customer accounts
- Co-maintained, repaired, organized and enhanced web pages
- Worked with the 200-page
Remote Data Backups website and the
MacBackups website
- Added content to website sections, including: Why Back Up Online,
Features, Security, Corporate Information, Support, Partners, Frequently Asked
Questions, Sitemap
- Improved writing style, corrected grammar and spelling
- Optimized for search engines, fixed broken links, reorganized file and
navigation structure, cleaned up HTML, improved text formatting
- Improved internal work procedures
- Added tasks to database
- Created prototype of knowledge base for external support and internal
procedures
Tools and Skills
- online backup software
- website and electronic mail hosting and reporting (CrystalTech,
Web.com)
- online payment (YourPay,
PayPal and
SurePay)
- search engines (Google,
Yahoo directory, many others)
- search engine optimization (WebPosition
3,
Overture, WordTracker, etc.)
- WYSIWYG web page authoring and HTML coding (HoTMetaL Pro 6, Homesite 4)
- web browsing (Internet Explorer)
- image editing (Photoshop)
- scripting (ColdFusion 5)
- databases (SQL Server, Access)
- electronic mail (Outlook)
- Windows (XP Service Pack 2)
- file formats and conversion (Word, HTML, PDF, text, GIF, JPG)
- file management
- web page design
- writing, editing and proofreading
- documentation
- customer service, technical support and troubleshooting